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Our website address is: https://kratzerseptic.com.

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What data breach procedures we have in place

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Customer Reviews

Read Our Valued Lehigh Valley Customer Experiences!

Excellent
Kratzer Septic Service
Based on 340 reviews
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Donna B.
My parents always used them, and now we do. Always very prompt in scheduling. Office staff is always very nice when we call.
Edward R.
Response from the owner:Thank you for taking the time to leave a review. We’re glad to hear you had a positive experience, and we appreciate the 4 stars. If there’s anything we can do to make your next visit a 5‑star one, we’d love to hear your feedback. We’re always working to improve.
Steven P.
Everyone has been very professional and have done a great job. I believe this is the first time we had all three tanks clean properly great job. I really appreciate it. Thanks again and we’ll keep using you and recommend you to everybody. I know thank you so much. Have a great day.
Response from the owner:Thank you so much for the great feedback. We’re glad to hear everything went smoothly and that all three tanks were cleaned properly this time. Our team works hard to be thorough and professional, and it means a lot to know you noticed. We truly appreciate your continued trust in us and your recommendations. Thanks again!
Marie M.
Kratzer's came out the very same day to pump out our septic tank. Office staff was friendly, super helpful and worked to get our problem taken care of very quickly. Crew was friendly and professional. We appreciate you! Highly recommend!
Response from the owner:Thank you for the wonderful review. We’re glad we could get out the same day and take care of your septic issue quickly. Our office staff and crew appreciate your kind words. We truly appreciate your recommendation and your support.
Jeff H.
Very friendly and super fast service. I have been using them for years and I have always been happy with the service!
Response from the owner:Thank you for your kind words and for being a loyal customer over the years. We’re glad to hear our team continues to provide fast, friendly service every time. We truly appreciate your trust in us and your continued support.
Matt D.
Response from the owner:😊 Thank you for your 5‑star review! We’re glad to hear you were happy with the service. We appreciate your support and look forward to helping you again.
Joe G.
Great communication and professional service, I was reluctant at first to make the switch however after meeting Tony whom performed our service I'm glad I did. Keep up the great service and we will see again. Thank you
Response from the owner:Thank you so much for your nice review Joe! We look forward to working with you in the future!
Mark S.
Response from the owner:Mark, thank you for your 5 ⭐ review, we appreciate it!
Tyler B
Great, honest people at Kratzer's. They helped me replace the septic system about 4 years ago. Everything went smooth at that time and is still running smooth. Just had my first cleaning and every interaction I have had with them is nothing but professional and kind. Would recommend this company for anyone's septic needs.
Response from the owner:Thank you for your kind words and continued trust in Kratzer's! We're glad your system has been running smoothly over the years and that your recent cleaning experience was just as positive. We truly appreciate your recommendation and look forward to helping with your septic needs for years to come!
Donna F.
Highly recommend Kratzer's for all your septic needs! They're responsive and dependable!
Response from the owner:Thank you for the recommendation! We appreciate your kind words and are glad to hear you found our team responsive and dependable. Thank you for trusting Kratzer's with your septic needs!
Charlie Y.
Kratzer was on time and very professional. I asked him a few questions and he was very forthcoming with his answers.
Response from the owner:Thank you for your review! We're glad to hear you had a positive experience with our team. Providing prompt, professional service and honest answers is important to us. We appreciate your trust in Kratzer's and look forward to helping with your septic needs in the future!
Matthew T.
Response from the owner:Thank you for your 5 ⭐review
Anthony W.
Kratzer is great to work with. Professional from initial phone call to job completion. Our technician, Tony, provided excellent service.
Response from the owner:Thank you for your kind words! We're glad to hear you had a great experience from your first call through project completion. We'll be sure to share your compliments with Tony. We appreciate your trust in Kratzer's and look forward to serving your septic needs in the future!
craig H.
Very pleased with the service. They emptyed our septic tank.
Response from the owner:Craig, thank you for your wonderful review, we appreciate it!
AK B.
Everything was simple and easy. Great customer service
Response from the owner:Thank you for your kind review! We're happy to hear that your experience was simple and easy, and that our team provided great customer service. We appreciate the opportunity to serve you and look forward to helping with your septic needs in the future. Thanks for choosing Kratzer Septic! 😊
Tyler E.
Honest and amazing hospitality. The secretary, that constantly answered the phone when I called, and answered every question I had, was also amazing. I will recommend these guys to anyone that needs service.
Response from the owner:Thank you so much for the kind words! We're thrilled to hear that you had a great experience with our team. Our office staff works hard to provide helpful, friendly service, and we're glad they were able to answer all your questions and make the process easy for you. We truly appreciate your recommendation and your trust in Kratzer Septic. Thanks again for choosing us, and we look forward to serving you in the future! 😊
Dave B.
Been using Kratzer for ~6 years now, and they're a reliable company.

This is my first house with a septic tank, and I had no idea how they worked at all when I moved in. But the workers here have always been patient, and, if anything, eager to answer questions... so I learn a bit more every time I talk to them.
Response from the owner:Thank you for being a loyal customer for the past 6 years! We truly appreciate your trust in our team. We're glad we've been able to help you better understand your septic system and answer any questions along the way. Thank you for your kind words and continued support. We look forward to serving you for many years to come!
Steve W.
Didn’t catch my service tech’s name but overall prompt, courteous, fast service, informative, and reasonably priced. Found my new septic company. Thanks!
Response from the owner:Thank you for the great review! We're glad you were happy with our prompt, courteous service. We appreciate your business and look forward to helping you again!
Paulette D.
Great company to do business with! They make things so convenient, understanding & so patient with any questions & your answer is one that you will understand. So quick with emergencies. As long as Kratzer's stays in business they will have me as a customer. I give them 7 stars, 5 just isn't enough! ⭐⭐⭐⭐⭐⭐⭐
Response from the owner:Thank you so much for your kind words and incredible review! We truly appreciate your trust in our team. Providing prompt, reliable service and taking the time to answer questions clearly are things we work hard to do every day. We're grateful for customers like you and are honored to be your septic service provider. Your "7-star" rating means the world to us! Thank you for your support, and we look forward to serving you for many years to come.
Cheryl R.
Response from the owner:Cheryl thank you for the 5 ⭐review!
Brian H.
Response from the owner:Brian, thank you for the 5 ⭐review!
keith F.
We had a great experience with Kratzer Septic Services😊
Response from the owner:Keith, thank you for the 5 ⭐review, we are glad to know you are so happy with your experience with us 😊
Anthony K.
Response from the owner:Anthony, thank you for the 5 ⭐review!
Raymond B.
Kratzer was the quickest people I could get to do the job fast, dependable and reliable. They're very knowledgeable and helping with all my problems. I cannot say enough about kratzer professional people that do professional work. They write them up there with the best. They definitely eliminated all my problems for me. I can't thank him enough
Response from the owner:Raymond thank you for your wonderful review, we appreciate it!
Eric S.
Very happy with the service. Previously used another company and was unhappy with them, many customers recommended Kratzer and they did not disappoint. Fair pricing and answered all our questions!
Response from the owner:Thank you for the kind words and for choosing Kratzer Septic! We're glad we could provide the service, fair pricing, and answers you were looking for. We truly appreciate your recommendation and look forward to helping you again in the future! 😊
Fred E.
Fast, professional, same day service for our unexpected event yesterday. The office staff was super helpful and friendly.
Response from the owner:Thank you! We’re glad we could help quickly and appreciate your kind words about our team!
B C.
Response from the owner:Thank you for the 5 ⭐review, we appreciate it!
John & Jen S.
Great company, great communication, clean. Highly recommend
Response from the owner:Thank you! We really appreciate the recommendation and are glad you had a great experience with us!
Simo
The service technician showed up on time, was pleasant, and efficient.
Response from the owner:Thank you for your review! We’re glad our technician was on time, pleasant, and efficient. We appreciate your feedback and your business!
D S.
Great company to work with and friendly, professional, knowledgeable staff!
Response from the owner:Thank you for your kind words! We’re proud to have a friendly, professional, and knowledgeable team, and we’re glad that showed in your experience. We appreciate your business!
Deb W.
The service man was very polite and courteous.
Response from the owner:Thank you so much! We’re happy to hear our technician made a great impression. Providing courteous service is very important to us!
dong B.
Response from the owner:Thank you for the 5 ⭐review, we appreciate it!
Neil O.
Arrived when they said they would very professional
Response from the owner:Neil, thank you for taking the time to give us such a great review!
Popop J.
Brian and Damion were absolutely awesome. Great guys. I've tried other septic places but Kratzer is my favorite. Even the lady on the phone is absolutely wonderful. Thank you for such great service. My pump was replaced and septic pumped quite quickly. I was very impressed with the great service and I've done over 25 years of retail. Again, thank you
Response from the owner:Thank you so much for the amazing review. We’re thrilled to hear that Brian and Damion took great care of you. We’re also glad your experience with our office was just as positive. We appreciate you choosing Kratzer Septic Service. Thank you again for the kind words and your trust in us.
Garrett K.
Response from the owner:Garrett, thank you for your 5⭐review. We really appreciate it!
Sonya M.
Our technician was friendly and informative, and he took a lot of time to make sure he did the job properly.
Response from the owner:Thank you so much, Sonya! We’re glad to hear our technician was friendly, informative, and took the time to ensure everything was done properly. We truly appreciate you choosing us and look forward to helping you again whenever you need us.
Mark D.
Response from the owner:Mark thank you for your 5 ⭐review!
Melanie S.
The communication from start to finish was phenomenal, and the driver showed up right on schedule and couldn't have been more friendly or more helpful. I am extremely pleased with my interactions with Kratzer, especially since this is the first time I have used them! They run an A+ operation all the way!
Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear your first experience with Kratzer was such a positive one. We appreciate you trusting us and look forward to helping you again.
Kimberly R.
Kratzer Septic Service was fantastic to deal with for the upgrade of our septic system after it failed. Stacy walked us through the process from permits to install and answered any questions. The team installing the new tank and drains were prompt, organized and efficient. We are very satisfied with the job done. Thank you, Kratzer’s!
Response from the owner:Thank you so much for the wonderful review! We’re glad Stacy and our team were able to make the upgrade process smooth from start to finish. We truly appreciate your trust in Kratzer Septic Service and are happy to hear you’re satisfied with the results.
Joe K
Great service and friendly staff
Response from the owner:Thank you for the 5 ⭐review Joe, we really appreciate it!
Kevin B.
Had Kratzer Septic Service come out to my home in Easton for a septic pump-out and couldn't be more satisfied.

Tony was incredibly professional from start to finish — he got the job done quickly and efficiently, but what really stood out was the knowledge he brought to the visit. He walked me through the current state of my system and gave me genuinely useful guidance on how to maintain it properly going forward. That kind of insight isn't something you expect from a service call, and it made a real difference.

Great guy, great company. Kratzer has earned a long-term customer.
Response from the owner:Thank you for taking the time to share your experience. We’re pleased to hear that Tony delivered efficient service and helpful guidance during your pump‑out. Our team works hard to provide both quality work and valuable information to our customers. We appreciate your business and look forward to serving you again.
Donna S.
I’ve been using them since I purchased a home with a septic system in 2002, and I would never use anyone else. They also did the installation of my new system in 2013! I just had my tanks pumped...they let me know when they arrived, inspected it, cleaned it out, and made sure they provided me with an update before they left! The cost was less than $500 for a 1750 gallon tank
Response from the owner:Thank you Donna! We are grateful to have you as a long time customer!
Eric E.
I cannot say enough with how impressed I have been with the service from Kratzer. Our pump died and we needed urgent support. Kratzer was completely booked but they went out of their way to provide an immediate clean out and then subcontracted with another provider to get the pump replaced. Lisa and the team went way above and beyond to help me. I will use them for all septic services from this point forward.
Response from the owner:Thank you so much for sharing this experience. We know how stressful a failed pump can be, and we’re glad our team — especially Lisa — was able to step in quickly and make sure you were taken care of. Going above and beyond for our customers is something we take pride in. We truly appreciate your trust and look forward to being your go‑to septic service moving forward.
Kyle S.
Response from the owner:Thank you for your 5 ⭐review!
Dale S.
Response from the owner:Dale thank you for your 5 ⭐ review!
Dennis M.
Response from the owner:Dennis thank you for your 5 ⭐review!
Sherry W.
From start to finish our septic tank and pump issues were taken care of completely. My call with Stacy was incredibly helpful, she lowered my stress levels and had Brian & Tony come to our house in less than an hour to fix our problem. Both men were were professional, knowledgeable, friendly. They answered each of my questions thoroughly and clearly, ensuring I fully understood their explanations. I highly recommend them for anyone that has a septic tank.
Response from the owner:Thank you so much for taking the time to share your experience. We’re thrilled to hear that Stacy was able to ease your stress and get Brian and Tony out to you quickly. Our team takes pride in being professional, knowledgeable, and clear in our explanations, so it’s great to know you felt supported from start to finish. We truly appreciate your recommendation and are always here if you need anything in the future.
Karen E.
KRATZER’s people were here on time and very nice and knowledgeable.They fixed my system and then went on there way
Response from the owner:Thank you for the great review Karen!
Livio C.
I have used Kratzer Septic Service every 3 to 4 years since 1991. They have an excellent system in place that sets the time of the next cleaning, 4 years for us, and that time is promted by reminders to schedule the exact date by snailmail, phone, and email with their office associates who are professional and great in which to deal. Their associate, Tony, is the employee who arrived to clean and inspect the tank. He too was great in which to work.
In short, great company + great service +great employees=
Repeat Business. I have used them over 34 years and will continue to do so.
Response from the owner:Thank you so much for your loyalty and kind words! We truly appreciate your continued trust over the past 34 years. We’re glad our team—and Tony—continue to provide the service you expect. It’s customers like you who make what we do worthwhile.